Terms and Conditions

Effective Date: Jan 2025

Welcome to RepuMax! These Terms and Conditions govern your use of our reputation management services. By accessing or using our services, you agree to abide by these terms. If you do not agree, you may not use our services.

1. Acceptance of Terms

By using RepuMax, you confirm that you are legally able to enter into this agreement and that you will comply with all applicable laws and regulations. RepuMax reserves the right to modify these terms at any time, and continued use of the services after any changes constitute acceptance of the updated terms.

2. Services Provided

RepuMax offers reputation management services that facilitate customer engagement by requesting reviews on behalf of clients. While we strive for accuracy and efficiency, we do not guarantee any particular outcome from our services, including an increase in reviews or improved business reputation.

3. User Responsibilities

Clients are responsible for ensuring that they have obtained proper consent from their customers before sending messages. RepuMax is not liable for any legal claims arising from messages sent through our platform. Clients must ensure compliance with applicable laws, including but not limited to the

Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and GDPR.

Any misuse of the service, including sending unsolicited messages, may result in termination of service.

4. Payment and Refund Policy

All payments for RepuMax services are due as agreed in the client contract. Payments are non-refundable unless explicitly stated otherwise. If a payment is not received within the agreed timeframe, RepuMax reserves the right to suspend or terminate the service.

5. Limitation of Liability

RepuMax provides services on an

"as is"

and

"as available"

basis without warranties of any kind. We shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruptions arising from the use of our services.

RepuMax’s total liability shall not exceed the amount paid by the client for the service in the preceding 12 months.

6. Indemnification

Clients agree to indemnify, defend, and hold harmless RepuMax, its officers, employees, and affiliates from any claims, damages, or legal expenses arising from their misuse of the service or violation of any laws.

7. Termination of Services

RepuMax reserves the right to terminate or suspend services at its sole discretion if a client violates these terms or engages in conduct that we deem harmful to our business or reputation. Termination does not absolve the client of any outstanding payments owed to RepuMax.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by the laws of the state of California, without regard to its conflict of law principles. Any disputes arising from this agreement shall be resolved through binding arbitration in Los Angeles.

9. Force Majeure

RepuMax is not responsible for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, cyber-attacks, or disruptions in telecommunications.